Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vba197company@gmail.com. Please note that returns will need to be sent to the following address: No. 137, Vac Street, Dan Hoa Commune, Thanh Oai District, Hanoi City, Vietnam

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vba197company@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at vba197company@gmail.com.

ORDER CANCELLATION & MODIFICATION POLICY

We strive to process and ship your orders as quickly as possible. To ensure a smooth fulfillment process, our cancellation policy is as follows:

1. Cancellation Window If you need to cancel or make changes to your order (such as updating the shipping address or changing a product variant), you must contact us at vba197company@gmail.com within 12 hours of placing your order. Please include your Order Number in the subject line.

2. Processed and Shipped Orders Once the 12-hour window has passed, or if your order has already been processed and handed over to our international shipping carrier (even within the 12-hour timeframe), the order is considered final. We cannot cancel, reroute, or modify orders once they are in transit.

3. What if I missed the cancellation window? If your order has already been shipped, you will not be able to cancel it. However, you can return the item once you receive it, in accordance with our Return & Refund Policy. Please note that original shipping fees are non-refundable, and you will be responsible for the return shipping costs.

4. Refused Deliveries If you refuse the delivery of your order upon arrival, the package will be disposed of by the carrier, and we will not be able to issue a refund.